Privacy Policy and Cookies

PRIVACY Policy

PRIVACY POLICY

  1. USER INFORMATION

Pitaya Resorts S.L., hereinafter DATA CONTROLLER, is the Controller of the User�s personal data and informs him/her that these data shall be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and the Organic Law 3/2018 of 5 December (LOPDGDD), providing the following information on the processing:

Purpose of the processing: to maintain a commercial relationship with the User. The planned processing operations are:

  • Sending commercial advertising communications by email, fax, SMS, MMS, social communities or by any other electronic or physical means, present or future, that make it possible to carry out commercial communications. These communications will be made by the CONTROLLER and will be related to their products and services, or those of their partners or suppliers with whom they have reached a promotion agreement. In this case, the third parties will never have access to personal data. 
  • Conducting statistical studies. 
  • Processing orders, queries or any type of request made by the user through any of the available contact methods. 
  • Sending the website newsletter. 

Legal basis of the processing: the Data Subject’s consent to start the commercial relationship and, based on a contract for the formalization of the sale.

Data retention criteria: data shall be stored for no longer than is necessary to maintain the purpose of the processing, and when such purpose is no longer necessary the data shall be erased with appropriate security measures to ensure the pseudonymisation of the data or their complete destruction.

Data disclosure: The data will not be disclosed to third parties, unless legally obliged to do so.

Rights of the User:

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and erasure of their data and the restriction or objection to their processing.
  • The right to file a claim with the Spanish Supervisory Authority (www.aepd.es) if you consider that the processing does not comply with the current legislation.

Contact information for exercising rights:

Pitaya Resorts S.L.. c/ Costa Rica, 13 – 35508 Costa Teguise – Teguise (Las Palmas). Email: pitayaresorts@gmail.com

  1. COMPULSORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

The Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or download forms, accept expressly and in a free and unequivocal way that their data are necessary for the supplier to meet their request, voluntarily providing their data in the remaining fields. The User ensures that the personal data provided to the CONTROLLER are true and is responsible for communicating any changes to them. 

The CONTROLLER informs and expressly ensures users that their personal data will not be transferred to third parties under any circumstances, and that whenever any type of personal data transfer is made, the express, informed and unequivocal consent of the Users will be requested in advance. All data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the User. In the event that not all of the data is provided, there is no guarantee that the information and services provided will be completely adapted to the User�s needs.  

  1. SECURITY MEASURES

That in accordance with the provisions of the current regulations on the protection of personal data, the CONTROLLER is complying with all the provisions of the GDPR regulations for processing the personal data for which they are responsible, and is manifestly complying with the principles described in Article 5 of the GDPR, by which they are processed in a lawful, fair and transparent manner in relation to the data subject and appropriate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

The CONTROLLER guarantees that all appropriate technical and organisational policies have been implemented to apply the security measures established by the GDPR in order to protect the rights and freedoms of Users, and has communicated the appropriate information for them to be able to exercise their rights and freedoms.

 

INFORMATION ABOUT COOKIES

Due to the coming into force of the amendment to the “Law on Services of the Information Society” (LSSICE) established by Spanish Royal Decree 13/2012, it is mandatory to obtain the express consent of the user of all web pages that use non-essential cookies  before browsing them.  

 

�WHAT ARE COOKIES?

Cookies and other similar technologies such as local shared objects, flash cookies or pixels, are tools used by Web servers to store and retrieve information about their visitors, as well as to enable the proper functioning of the site.

 

Through using these devices, the Web server is able to remember some data concerning the user, such as their preferences for viewing the server’s pages, their name and password, products that interest them most, etc.

 

COOKIES AFFECTED BY, AND COOKIES EXEMPT FROM REGULATIONS

 

According to the EU directive, the cookies that require the user�s informed consent are analytical, advertising and affiliation cookies, while technical cookies and those that are necessary for the operation of the website or the provision of services expressly requested by the user are exempt.

 

�WHAT KIND OF COOKIES ARE THERE?

 

There are five main groups of cookies:

  • Analytical Cookies: these collect information on how the website is used.
  • Social Cookies: these are required for external social networks.
  •  Affiliate Cookies: these allow you to track visits through links from other websites, with which the website establishes affiliate agreements (affiliate companies).
  • Advertising and behaviour Cookies: these collect information on the user’s personal preferences and choices (re-targeting).
  • Technical and functional Cookies: these are strictly only necessary for the use of the website and for the provision of the contracted service.

 

COOKIES USED BY THIS WEBSITE

 

  • PHPSESSID: technical and strictly necessary cookies that contain the session identifier. It is deleted when you close your browser.
  • _lang: technical and strictly necessary cookies that contain the language of the session. It is deleted when you close your browser.

 

 

 

 REVOKE CONSENT TO INSTALL COOKIES

 

HOW TO DELETE COOKIES FROM YOUR BROWSER

 

Chrome

 

  1. Click on the 

menu 2. Click Settings.

  1. Click Show Advanced Options.
  2. In the ‘Privacy and security’ section, click Content Settings.

   � Delete cookies: Click See all cookies and site data�

   � Do not allow cookies to be stored.

  1. Click Remove all.
  2. Close and restart the browser.

 

For more information about Chrome, click here: http://support.google.com/chrome/answer/95647?hl=es

 

Internet Explorer. Version 11

 

  1. Select Tools
  2. Click Safety.
  3. Click Delete browsing history.
  4. Select Cookies.
  5. Select Temporary Internet Files.
  6. Click Delete.
  7. Click OK.
  8. Close and restart the browser.

 

For more information about Internet Explorer, click here: https://support.microsoft.com/es-es/help/278835/how-to-delete-cookie-files-in-internet-explorer

 

Firefox. Version 18

 

  1. Open the menu.
  2. Click Options.
  3. Select the Privacy and Security tab. Under Cookies and Site Data, click Clear Data…
  4. Select Cookies and Site Data and Cached Web Content.
  5. Click Clear.
  6. Close and restart the browser.

 

You can accept or decline cookies individually by clicking Manage Data.

 

For more information about Mozilla Firefox, click here: https://support.mozilla.org/en-UK/kb/delete-cookies-remove-info-websites-stored

 

Safari Version 5.1

 

  1. Click Safari.
  2. Select the Privacy and Security tab. Click Preferences and then Privacy
  3. Click Remove stored cookies and data.
  4. Close and restart the browser.

 

For more information about Safari, click here: https://www.apple.com/legal/privacy/en-ww/cookies/

 

Opera

 

Options – Advanced – Cookies.

The cookie settings control how Opera handles them and therefore if they are accepted or rejected.

 

For more information about Opera click here: https://help.opera.com/en/latest/security-and-privacy/#clearBrowsingData

 

Other browsers

 

Refer to the documentation for the browser you have installed.